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    Cathay Pacific
    Cathay BusinessHelp and support
    Price Promise

    Our Price Promise to you

    With our Price Promise, enjoy enhanced value and confidence when booking our airfares. If you find an identical fare at a lower price on an Australian travel agency website (in Australian dollars) after you complete a booking on our website, simply lodge a price match claim with us by midnight (11:59pm) AEST/AEDT on the day of your purchase, and you'll get the fare difference refunded.

    Price Promise

    Request a claim(opens in a new window)
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    1. Take an unedited full screenshot

    The unedited full screenshot must include:

    • Website address and company logo
    • Full itinerary with flight numbers
    • Breakdown of the cabin such as fare category (light,essential,flexible) and sub-class (O, Q, N etc..)
    • Total costs of the booking fees and charges
    • Breakdown of the fare and taxes
    • Timestamp, with date and time (same as the ticket issue date) clearly visible
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    2 . Complete and submit claim form

    Complete the claim form and submit by midnight of the same calendar day you purchased your ticket

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    3. Assess your request

    You will be notified by email within 3-5 working days if the claim is successful or not

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    4. Price Promise refund received

    If the claim is successful, you will receive a refund in the price difference via the original payment method to purchase the ticket

    Terms and conditions
    1. The "Price Promise" only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased.
    2. The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
    3. A match in airfares will not be accepted in the following circumstances:
      • Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified
      • Fare quotes from comparison sites
      • Instances where the fares are lower due to an error made by a licensed online travel agent in Australia with an active ABN or ACN
      • Fares purchased as part of package holidays
      • Fares on a website that is not operated by a licensed online travel agent in Australia with an active ABN or ACN
      • Cancelled or refunded bookings made on our website
      • Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
      • Airfares discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods
      • Resubmitted claims or multiple claims for one booking
      • Airfares that include codeshare flights or flights operated by other airlines
    4. The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com/au
    5. The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision. 
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