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    Cathay Pacific
    Cathay for BusinessHelp and support
    Price Promise

    Our Price Promise to you

    With our Price Promise, enjoy enhanced value and confidence when booking our airfares. If you find an identical fare at a lower price on an Australian travel agency website (in Australian dollars) after you complete a booking on our website, simply lodge a price match claim with us within 24 hours from your purchase, and you'll get the fare difference refunded.

    Price Promise

    Request a claim

    Our Price Promise applies to: 

    • Bookings made on www.cathaypacific.com/au that depart from Australia and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres)
    • Claims that contain identical: 
      • Cathay Pacific flight numbers (3 digit 'CX' flight numbers only)
      • Number and type of travellers, including the number of adults and children
      • Travel dates
      • Travel itinerary and routes
      • Cabin class , fare type (light, essential, flexible) and sub-class (O, Q, N etc..) 
      • Booking, fare and cancellation conditions (Fares purchased as a part of package , discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods are not eligible)
    • Bookings paid and ticketed in full in Australian dollar
    • With an itinerary only with flights operated by Cathay Pacific Airways that originate in Australia
    • The competing fare is sold by a licensed online travel agent in Australia with an active ABN or ACN and is quoted in Australian dollar (without using currency converter)

    How to make a claim ?

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    1. Take an unedited full screenshot

    The unedited full screenshot must include:

    • Website address and company logo
    • Full itinerary with flight numbers
    • Breakdown of the cabin such as fare category (light,essential,flexible) and sub-class (O, Q, N etc..)
    • Total costs of the booking fees and charges
    • Breakdown of the fare and taxes
    • Timestamp, with date and time clearly visible
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    2 . Complete and submit claim form

    Complete the claim form and submit within 24-hours of your ticket purchase

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    3. Assess your request

    You will be notified by email within 3-5 working days if the claim is successful or not

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    4. Price Promise refund received

    If the claim is successful, you will receive a refund in the price difference via the original payment method to purchase the ticket

    Terms and conditions
    1. The "Price Promise" only applies to bookings made on our website www.cathaypacific.com/au that depart from Australia and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres).
    2. The "Price Promise" only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased.
    3. The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
    4. A match in airfares will not be accepted in the following circumstances:
      • Lack of evidence (a screenshot of the fare difference is an example of evidence that may be provided) hence the claim cannot be verified
      • Fare quotes from comparison sites
      • Claims that are logged after 24 hours from your Cathay Pacific booking
      • Instances where the fares are lower due to an error made by a licensed online travel agent in Australia with an active ABN or ACN
      • Fares purchased as part of package holidays
      • Fares on a website that is not operated by a licensed online travel agent in Australia with an active ABN or ACN
      • Cancelled or refunded bookings made on our website
      • Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
      • Airfares discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods
      • Resubmitted claims or multiple claims for one booking
      • Airfares that include codeshare flights or flights operated by other airlines
    5. The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com/au
    6. The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision. 
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