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    Cathay Pacific

    How to connect

    Switch on airplane mode on your device

    Enable your Wi-Fi connection

    Connect to the “Cathay Pacific” network

    A captive portal will pop up – type wifi.cathaypacific.com if it doesn’t appear*

    Switch on airplane mode on your device

    Enable your Wi-Fi connection

    Connect to the “Cathay Pacific” network

    A captive portal will pop up – type wifi.cathaypacific.com if it doesn’t appear*

    Select your preferred internet package and start browsing

    * Internet connectivity may not be available until minimum altitude is reached

    Connectivity options

    Wi-Fi is enabled on all of our Airbus A350 and A321neo aircraft, and we’re progressively rolling out Wi-Fi on our Boeing 777 and Airbus A330 aircraft.
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    Complimentary access

    It’s free to visit all pages on cathaypacific.com and to shop thousands of curated products on lifestyle.asiamiles.com .

    First-class passengers are invited to enjoy complimentary in-flight Wi-Fi. We're also progressively trialing this service in our Business cabins throughout the summer of 2024.

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    Internet access packages

    Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the inflight entertainment monitors:

    • For flight times of six hours or less at USD12.95
    • For flight times above six hours at USD19.95
    • One hour continuous use on all flights at USD9.95

    For flight times of six hours or less, Message Pass is available at USD3.95. You can send and receive text messages on Wi-Fi using apps such as WhatsApp, iMessage, Facebook Messenger, LINE and WeChat.

    Other ways to connect

    You can also connect via Wi-Fi, SMS or data roaming.
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    SMS and data roaming services

    When you are onboard, you can enable data roaming on your mobile device to send and receive SMS, as well as email and browse Internet. Roaming can be activated after take-off once the aircraft reaches 20,000 feet.

    Please note the following:

    • SMS and data roaming are not available in the United States
    • SMS and data roaming are available on A350 aircraft only

    Roaming charges will vary and may be applied directly by your local mobile service provider. Please contact your provider for charges.

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    Wi-Fi roaming

    Once the aircraft is at or above 10,000 feet, you can get internet access by selecting a roaming partner in the portal. You will need to log in to enjoy internet access during the flight. Currently, both Boingo and Telekom Roaming partners are available onboard.

    Roaming charges will vary and may be applied directly by your roaming partner.

    Which electronic devices can I use during the flight?

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    Smaller electronic devices

    The following can be used inflight, as well as during taxi, take-off, cruising, and landing.

    • Smartphones and mobile phones
    • Tablets
    • eBooks
    • Electronic games
    • Music players
    • Digital cameras
    • Camcorders
    • Calculators
    • Electric shavers
    • Breast pumps
    • Digital thermometers
    • Medical devices

    Wi-Fi or Bluetooth-enabled devices should be switched off or set to flight mode for the duration of your flight.

    On A350 flights, Wi-Fi and Bluetooth can be turned on while flight mode is in use. When the “No Mobile Sign” is off, airplane mode can be switched off.

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    Larger electronic devices

    The following can be used inflight, but must be switched off and stowed away for taxi, take-off and landing:

    • Laptops
    • Notebooks
    • Portable DVD players

    Please note that Wi-Fi or other connectivity capacities will need to be switched off inflight at all times.

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    Prohibited for use

    Portable electronic devices that are prohibited for use at all times include:

    • Personal appliances, such as air purifiers, smokeless cigarettes and electric massagers.
    • Domestic appliances, such as power boards, humidifiers, heaters, electric blankets, hair dryers and electrical inverters/converters.
    • Radios and transmitters, such as televisions, AM or FM or digital radios, walkie-talkies, amateur radio/transceivers, citizen band (CB) radios/scanners, and remote controlled devices/toys.
    • Network and connecting devices, such as wireless Local Area Network (WLAN) devices.

    Can I charge my device during the flight?

    You can charge certain personal electronic devices (PEDs) inflight using in-seat power, although please note that this is not permitted during taxi, take-off, and landing. The aircraft outlet voltage is 110V AC with a maximum power output of 100 watts. The USB Port voltage is 5V DC with a maximum current output of 500 mA.

    Due to potential safety hazards, please note that only one PED can be charged per in-seat power/USB port/power bank. The use of PED charging products such as power boards and USB multiport extenders are not allowed (see below). Multiport adapters may be used provided that only one device is connected.

    Spare lithium batteries, including portable battery chargers and power banks are permitted for use inside the cabin. However, it is strictly prohibited to recharge them using the in-seat power outlet or USB port at any time due to safety concerns.

    Personal electronic devices prohibited at all times

    USB multiport extender

    Power board

    Multiport cable

    The following are also prohibited from use at all times:

    • Radios and transmitters, such as televisions, AM or FM or digital radios and remote controlled devices/toys
    • Network and connecting devices, such as wireless Local Area Network (WLAN) devices
    • Personal appliances, such as air purifiers, personal humidifiers, electric massagers
    • Domestic appliances, such as hair dryers, electrical inverters/converters and electric blankets. 

    Helpful links