With our Price Promise, you can purchase our fares with confidence. If you find an identical flight operated by Cathay Pacific sold elsewhere for a lower price that meets the requirements stated below, you will receive a refund on the fare difference up to a maximum of CAD120 per ticket.
Bookings made on our website (www.cathaypacific.com/ca) that depart from Canada and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres)
Fares found on a third-party site that are identical in the following ways to your existing booking with Cathay Pacific:
Bookings with an itinerary including flights operated by Cathay Pacific Airways that originate in Canada (Vancouver and Toronto)
Where the competing fare is sold by an Eligible Site and is quoted in CAD (without using currency converter)
Where the price of the competing fare is at least CAD10 (the “Minimum Difference”) lower than the same fare on the Cathay Pacific website
Website address and company logo
Full itinerary with flight numbers, travel dates, and route
Breakdown of the cabin class, fare type (Light, Essential, Flex) and sub-class (O, Q, N, etc.)
Number and type of travellers, including the number of adults and children
Total costs of the booking fees and charges
Breakdown of the fare and taxes
Booking, fare and cancellation conditions
Timestamp, with date and time clearly visible
Complete the claim form and submit within 24 hours of your ticket purchase.
You will be notified by email within 3-5 business days as to whether your claim is approved or not.
If the claim is approved, you will receive a refund in the amount of the price difference, up to CAD120 per ticket, via the original payment method used to purchase the ticket through the Cathay Pacific website.