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    Cathay Pacific
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    Price Promise

    Our Price Promise to you

    With our Price Promise, you can purchase our fares with confidence. If you find an identical flight operated by Cathay Pacific at a lower price on the website of a travel agency with a registered business address in Canada (“Eligible Site”) after completing a booking on our website, simply submit a claim to us within 24 hours of your purchase, and you will receive a refund on the fare difference up to a maximum of CAD120 per ticket.

    Price Promise

    Submit a Claim

    Our Price Promise applies to:

    • Bookings made on our website (www.cathaypacific.com/ca) that depart from Canada and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres)

    • Fares found on a third-party site that are identical in the following ways to your existing booking with Cathay Pacific:

      • Cathay Pacific flight numbers (3 digit 'CX' flight numbers only eg.CX888)
      • Number and type of travellers, including the number of adults and children
      • Travel dates
      • Travel itinerary and routes
      • Cabin class, fare type (Light, Essential, Flex) and sub-class (O, Q, N, etc.) 
      • Booking, fare and cancellation conditions  
      • Bookings ticketed and paid in full, in Canadian dollars (CAD)

    • Bookings with an itinerary including flights operated by Cathay Pacific Airways that originate in Canada (Vancouver and Toronto)

    • Where the competing fare is sold by an Eligible Site and is quoted in CAD (without using currency converter)

    • Where the price of the competing fare is at least CAD10 (the “Minimum Difference”) lower than the same fare on the Cathay Pacific website

    How to submit a claim?

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    1. Take an unedited full screenshot. The unedited full screenshot must include:

    • Website address and company logo

    • Full itinerary with flight numbers, travel dates, and route

    • Breakdown of the cabin class, fare type (Light, Essential, Flex) and sub-class (O, Q, N, etc.)

    • Number and type of travellers, including the number of adults and children 

    • Total costs of the booking fees and charges

    • Breakdown of the fare and taxes

    • Booking, fare and cancellation conditions 

    • Timestamp, with date and time clearly visible 

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    2 . Complete and submit claim form

    Complete the claim form and submit within 24 hours of your ticket purchase.

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    3.Assessment of your request

    You will be notified by email within 3-5 business days as to whether your claim is approved or not. 

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    4. Refund issued

    If the claim is approved, you will receive a refund in the amount of the price difference, up to CAD120 per ticket, via the original payment method used to purchase the ticket through the Cathay Pacific website.

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