1. The "Price Promise" program only applies to bookings made on our website (www.cathaypacific.com/ca) that depart from Canada and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres). 

2. The ”Price Promise” program only applies to the total fare with Cathay Pacific and does not apply to meals, hotel, car hire, travel insurance, or other non-flight products purchased.

3. The maximum Price Promise refund is CAD120 per ticket. If you submit a Price Promise claim that complies with these terms and conditions with a difference that is greater than CAD120, you will receive a maximum refund of up to CAD120. Any additional difference between the price you paid and the fare on the Eligible Site will not be refunded. 

4. The competing fare, including all fees, must be lower than the total fare, including all fees, on the Cathay Pacific booking. 

5. Fares discounted by the Eligible Site’s own or any other third party’s promotions, coupons, credits, loyalty, redemption or other non-cash methods, or purchased as part of a package are not eligible for the Price Promise program.

6. A claim under the Price Promise program will not be accepted in the following circumstances: 

• The claim cannot be verified due to lack of evidence (a screenshot of the fare difference is an example of evidence that may be provided) or inadequate evidence (e.g., the screenshot does not include all details required) as determined by Cathay Pacific

• Fare quotes from comparison sites

• Claims that are submitted after 24 hours from your Cathay Pacific booking

• Instances where the lower fares are the result of pricing errors

• The price difference is below the Minimum Difference  

• Fares purchased as part of package holidays

• Fares on a website that is not operated by an online travel agent with a registered business address in Canada. Websites that compare fares across multiple third-party websites are not Eligible Sites for the purpose of the Price Promise program

• Bookings that are not paid and ticketed in full in Canadian dollars (CAD)

• Bookings with an itinerary that does not solely contain flights operated by Cathay Pacific Airways that originate in Canada (Vancouver or Toronto) 

• Cancelled or refunded bookings made on www.cathaypacific.com/ca

• Fares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login

• Fares discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods

• Resubmitted claims or multiple claims for one booking 

• Fares that include codeshare flights or flights operated by other airlines

• The fare submitted otherwise violates these terms and conditions

7. Cathay Pacific is not responsible for lost, late, or misdelivered claim forms, or for delays caused by technical reasons beyond its control. 

8. The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at  www.cathaypacific.com/ca. 

9. Claims are subject to review by Cathay Pacific and it reserves the right to make the final decision on whether a claim is eligible for refund. 

10. If you submit a Price Promise claim, Cathay Pacific will endeavor to decide your claim within 3-5 business days. If you wish to cancel your flight for a refund, you must cancel your flight within 24 hours and in accordance with Cathay Pacific’s 24-hour free cancellation policy, regardless of the status of your Price Promise claim. You will not be eligible for a refund through Cathay Pacific’s 24-hour free cancellation policy if your flight is not cancelled within 24 hours, whether we deny or accept your Price Promise claim. For more information about Cathay Pacific’s 24-hour free cancellation policy, please visit: https://www.cathaypacific.com/cx/en_CA/membership/24-hour-free-cancellation.html.

11. Cathay Pacific reserves the right to suspend, withdraw, or amend the Cathay Pacific Price Promise. Any updates or amendments to these terms will be posted on this page, and Cathay Pacific will use reasonable efforts to publish a notice period of approximately one month prior to any changes taking effect. In certain circumstances, a one month notice period may not be possible due to exigent circumstances and you release Cathay Pacific from any claims arising from failure to provide adequate notice.