If you use a mobility aid or assistive device to get around, we want to help you understand what you can bring free of charge. It depends on the nature of the device and the route you fly.

Acceptable items include portable electronic medical devices, canes, walkers, crutches, wheelchairs, and wheelchair accessories. Such devices help a passenger with a disability in their everyday life. Equipment used by a service animal (e.g. a harness or leash) that helps the animal work would also be considered an assistive device. Food for a service animal is not regarded as equipment and would have to be checked in or carried as hand baggage, following our regulations. Please note that wheelchairs are subject to stowage criteria.

Take note of your route to see what you can bring along free of charge.

For flights to/from the USA, there are no restrictions on the number of mobility aids and assistive aids you can bring on board for free.

On flights to other destinations, you may bring one assistive device and two mobility aids per passenger, in addition to your standard check in allowance.

Visit the help for passengers section for more details.