Please upgrade your web browserYou’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
Cathay for BusinessHelp and support
  • Flights overview

    Latest fares and offers
    Discover the best faresStudent faresOnline booking bonus offerPrice promiseBook a Hong Kong stopover
    Book your flight
    Redeem with milesPay with Miles Plus CashStatus Points and Asia Miles calculatorWhere we flyFlight timetableTravel requirementsInspire your next journeyHold your fareDiscover the Greater Bay Area
    Manage your booking
    Online check-inManage bookingUpgrade your flight experienceBaggage informationLatest travel alertsCheck your flight statusDelays and cancellationsRebook and refund
    Flying with us
    Cabin classesInflight experienceLoungesAirport informationAircraft and fleetPassenger assistanceFly GreeneroneworldCodeshare journey with HK Express
  • Holidays overview

    Book your holidays
    Book Cathay's pickBook a package Book a stayBook an experienceRent a car
    Redeem your miles
    Redeem a stayRedeem a car
    Manage your trip
    Manage Expedia BookingManage redemption bookingManage Hertz bookingManage Cathay BookingFAQs
    Holidays inspiration
    Holidays inspiration
    Unforgettable travel and lifestyle experience Holidays inspirationTravel Partners
  • Shopping overview

    Cathay Shop
    New arrivalsHomeFood and wine Travel & SportsDeals & OffersInspiration
    Our shopping partners
    Milesback
    Spend with Miles Plus Cash at Cathay Shop
    Shop and earn miles on Milesback
  • Wellness overview

    Our wellness partnersInspiration
  • Dining overview

    Our restaurant partnersInspiration
  • Payment overview

    Co-branded credit cardsCo-branded credit card exclusive offersBanking and investmentOther payment partners
  • Membership overview

    Cathay membership
    Status PointsEarn and spend Asia MilesStatus benefitsEarn miles with our partnersInspiration
    Member account
    My accountMembership summaryLatest transactionsManage milesBenefits and rewardsUpdate profileChange redemption group
    Sign up
    Earn and spend Asia Miles
    • Sign in / uponeworld
    Please upgrade your web browserYou’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
    Cathay Pacific
    Cathay for BusinessHelp and support
    Price Promise

    Price Promise - Promising you better value

    With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on a Japanese travel agency website (in Japanese yen), simply lodge a price match claim with us within 24 hours from your purchase, and you'll get the fare difference refunded.

    Price Promise

    Request a claim

    Our Price Promise applies to: 

    • Bookings made on www.cathaypacific.com/jp that depart from Japan and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres)
    • Claims that contain identical in: 
      • Cathay Pacific flight numbers (3 digit 'CX' flight numbers only)
      • Number and type of travellers, including the number of adults and children
      • Travel dates
      • Travel itinerary and routes
      • Cabin class , fare type (light,essential,flexible) and sub- class (O, Q, N etc..) 
      • Booking, fare and cancellation conditions (Fares purchased as a part of package , discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods is not eligible)
    • Bookings paid and ticketed in full in Japanese yen with a difference of minimum JPY2,000
    • With an itinerary only with flights operated by Cathay Pacific Airways that originate in Japan
    • The competing fare is sold by a licensed travel agent in Japan  and is quoted in Japnarse yen (without using currency converter)

    How to make a claim ?

    icon
    1. Take an unedited full screenshot

    The unedited full screenshot must include:

    • Website address and company logo
    • Full itinerary with flight numbers
    • Breakdown of the cabin such as fare category (light,essential,flexible) and sub-class (O, Q, N etc..)
    • Total costs of the booking fees and charges
    • Breakdown of the fare and taxes
    • Timestamp, with date and time clearly visible
    icon
    2 . Complete and sumbit claim form

    Complete the claim form and submit within 24-hours of your ticket purchase

    icon
    3. Assess your request

    You will be notified by email within 3-5 working days if our claim is successful or not

    icon
    4. Price Promise refund received

    If the claim is successfull, you will receive a refund in the price difference via the orgianl payment method to purchase the ticket

    Select language and location
    Close