With our Price Promise, enjoy enhanced value and confidence when booking our airfares. If you find an identical fare at a lower price on a New Zealand travel agency website (in New Zealand dollars) after you complete a booking on our website, simply lodge a price match claim with us by midnight (11:59pm) NZST/NZDT on the day of your purchase, and you'll get the fare difference refunded.
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Complete the claim form and submit by midnight of the same calendar day you purchased your ticket
You will be notified by email within 3-5 working days if the claim is successful or not
If the claim is successful, you will receive a refund in the price difference via the original payment method to purchase the ticket