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    Price Promise

    Our Price Promise to you

    With our Price Promise, enjoy enhanced value and confidence when booking our airfares. If you find an identical fare at a lower price on a New Zealand travel agency website (in New Zealand dollars) after you complete a booking on our website, simply lodge a price match claim with us within 24 hours from your purchase, and you'll get the fare difference refunded.

    Price Promise

    Request a claim

    Our Price Promise applies to: 

    • Bookings made on www.cathaypacific.com/nz that depart from New Zealand and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres)
    • Claims that contain identical: 
      • Cathay Pacific flight numbers (3 digit 'CX' flight numbers only)
      • Number and type of travellers, including the number of adults and children
      • Travel dates
      • Travel itinerary and routes
      • Cabin class , fare type (light, essential, flexible) and sub-class (O, Q, N etc..) 
      • Booking, fare and cancellation conditions (Fares purchased as a part of package , discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods are not eligible)
    • Bookings paid and ticketed in full in New Zealand dollar
    • With an itinerary only with flights operated by Cathay Pacific Airways that originate in New Zealand
    • The competing fare is sold by a licensed online travel agent in New Zealand with an active New Zealand Business Number (NZBN). If the licensed online travel agent has an IATA number, the number also needs to be proven as eligible, please click here for more information. And the competing fare is quoted in New Zealand dollar (without using currency converter).

    How to make a claim ?

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    1. Take an unedited full screenshot

    The unedited full screenshot must include:

    • Website address and company logo
    • Full itinerary with flight numbers
    • Breakdown of the cabin such as fare category (light,essential,flexible) and sub-class (O, Q, N etc..)
    • Total costs of the booking fees and charges
    • Breakdown of the fare and taxes
    • Timestamp, with date and time clearly visible
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    2 . Complete and submit claim form

    Complete the claim form and submit within 24-hours of your ticket purchase

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    3. Assess your request

    You will be notified by email within 3-5 working days if the claim is successful or not

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    4. Price Promise refund received

    If the claim is successful, you will receive a refund in the price difference via the original payment method to purchase the ticket

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