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    Price Promise

    Price Promise - Promising you better value

    With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on a Thai travel agency website (in Thai Baht), simply lodge a price match claim with us within 24 hours from your purchase, and you'll get the fare difference refunded.

    Price Promise

    Request a claim

    Our Price Promise applies to: 

    • Bookings made on www.cathaypacific.com/th that depart from Thailand (Bangkok, Phuket) and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres).
    • For claims, the following must be identical: 
      • Cathay Pacific flight numbers (3 digit 'CX' flight numbers only)
      • Number and type of travellers, including the number of adults and children
      • Travel dates
      • Travel itinerary and routes
      • Cabin class, fare type (Light, Essential, Flex) and sub-class (O, Q, N etc) 
      • Booking, fare and cancellation conditions (Fares purchased as a part of package, discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods are not eligible)
    • Bookings paid and ticketed in full in Thai Baht with a difference of minimum THB200 and maximum THB1,000.
    • An itinerary only with flights operated by Cathay Pacific Airways that originate in Thailand (Bangkok, Phuket).
    • The competing fare is sold by a Thai online travel agent, registered legally in Thailand with TAT licensed number and is quoted in Thai Baht (without using currency converter).

    How to make a claim ?

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    1. Take an unedited full screenshot

    The unedited full screenshot must include:

    • Website address and company logo
    • Full itinerary with flight numbers
    • Breakdown of the cabin such as fare category (Light, Essential, Flex) and sub-class (O, Q, N etc.) 
    • Total costs of the booking fees and charges
    • Breakdown of the fare and taxes
    • Timestamp, with date and time clearly visible
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    2 . Complete and sumbit claim form

    Complete the claim form and submit within 24 hours of your ticket purchase

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    3. Assess your request

    You will be notified by email within 3-5 working days on the outcome of your claim

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    4. Price Promise refund received

    If the claim is successful, you will receive a refund in the price difference via the original payment method used to purchase the ticket

    1. The "Price Promise" only applies to bookings made on our website (www.cathaypacific.com/th) that departs from Bangkok or Phuket and does not apply to bookings made via the Cathay Pacific mobile app, other Cathay Pacific channels (including call centres).
    2. The "Price Promise" only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased from Cathay Pacific.
    3. The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
    4. A match in airfares will not be accepted in the following circumstances:
      • Lack of evidence (a screenshot of the fare difference is an example of evidence that may be provided) or inadequate evidence (e.g. the screenshot does not include all details required) hence the claim cannot be verified
      • Fare quotes from comparison sites
      • Claims that are logged after 24 hours from your Cathay Pacific booking
      • Instances where the fares are lower due to an error made by the retailer/third party
      • Fares purchased as part of package holidays
      • Fares on a website that is not targeted to consumers located in Thailand and is not operated by a company registered legally in Thailand with TAT licensed number
      • Cancelled or refunded bookings made on our website
      • Airfares sold via unauthorised channels or resellers
      • Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
      • Airfares discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods
      • Resubmitted claims or multiple claims for one booking
      • Airfares that include codeshare flights or flights operated by other airlines
    5. The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com/th
    6. The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.
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