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    Cathay Pacific
    Cathay for BusinessHelp and support
    Price Promise

    Our Price Promise to you

    With our Price Promise, you can purchase our fares with confidence. If you find an identical flight operated by Cathay Pacific at a lower price on the website of a travel agency with a registered business address in the United States (“Eligible Site”) after completing a booking on our website, simply submit a claim to us within 24 hours of your purchase, and you will receive a refund on the fare difference up to a maximum of USD100 per ticket.

    Price Promise

    Submit a Claim

    Our Price Promise applies to: 

    • Bookings made on our website (www.cathaypacific.com/us) that depart from the United States and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres)

    • Bookings that are identical in the following ways:
      • Cathay Pacific flight numbers (3 digit 'CX' flight numbers only eg. CX888)
      • Number and type of travelers, including the number of adults and children
      • Travel dates
      • Travel itinerary and routes
      • Cabin class, fare type (Light, Essential, Flex) and sub-class (O, Q, N etc…) 
      • Booking, fare and cancellation conditions 
    • Bookings ticketed and paid in full in United States Dollars (USD)

    • Bookings with an itinerary including flights operated by Cathay Pacific Airways that originate in the United States (Boston, Chicago, Los Angeles, San Francisco, Dallas Fort Worth or New York)

    • Where the competing fare is sold by an Eligible Site with a registered business address in the United States and is quoted in USD (without using currency converter)
    • Where the price of the competing fare is at least USD10 (the “Minimum Difference”) lower than the same fare on the Cathay Pacific site

    How to submit a claim?

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    1. Take an unedited full screenshot

    The unedited full screenshot must include:

    • Website address and company logo

    • Full itinerary with flight numbers, travel dates, and route

    • Breakdown of the cabin class, fare type (Light, Essential, Flex) and sub-class (O, Q, N etc…) 

    • Number and type of travelers, including the number of adults and children

    • Total costs of the booking fees and charges

    • Breakdown of the fare and taxes

    • Booking, fare and cancellation conditions 

    • Timestamp, with date and time clearly visible

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    2. Complete and submit claim form

    Complete the  claim form  and submit within 24 hours of your ticket purchase.

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    3. Assessment of your request

    You will be notified by email within 3-5 business days if your claim is approved or not

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    4. Refund issued

    If the claim is approved, you will receive a refund in the amount of the price difference, up to USD100 per ticket, via the original payment method used to purchase the ticket through the Cathay Pacific website. 

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