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    Cathay Pacific

    Fare refund for visa rejection

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      Cathay Pacific will offer full refunds for cases of visa rejection to provide you with the confidence to explore the world with ease. If you are planning to fly to a destination that requires an entry visa, you can now book with greater peace of mind. 

      • Refund fee waivers will be granted in the event of a visa rejection.
      • This applies to all Cathay Pacific tickets issued in Vietnam with itineraries originating from Vietnam.
      • Refund fee waivers will not apply to late visa applications or visa approvals that fall outside the typical processing timelines. In such cases, Cathay Pacific will assess the situation to determine the eligibility for a refund.
      • To be eligible for the refund fee waiver, tickets must be cancelled before flight departure.
      • Customers must submit supporting documents as proof of visa rejections. Cathay Pacific reserves the right of final decision on the eligibility of the refund fee waiver. Supporting documents will be kept for audit purposes only.
      • This applies to tickets issued on/after 1 May 2023.
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      Contact us via WhatsApp or a call.
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      Request to cancel ticket due to visa rejection.
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      Submit supporting documents via email which will be provided to you by our Customer Care advisor.
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      Upon successful review, your ticket will be cancelled. You will receive a refund to the credit/debit card used to purchase the ticket.

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