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Stay connected with inflight Wi-Fi
Browse the web and stay in touch for work – and fun. And remember, it’s free to shop with Cathay in the skies.
Switch on airplane mode on your device
Enable your Wi-Fi connection
Connect to the “Cathay Pacific” network
A captive portal will pop up – type wifi.cathaypacific.com if it doesn’t appear*
Select your preferred internet package and start browsing
Connectivity options
It’s free to visit all pages on cathaypacific.com and to shop thousands of curated products on lifestyle.asiamiles.com .
Our Diamond members, as well as passengers in First class and Business cabins are invited to enjoy complimentary inflight Wi-Fi.
Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the inflight entertainment monitors:
- For flight times of six hours or less at USD12.95
- For flight times above six hours at USD19.95
- One hour continuous use on all flights at USD9.95
For flight times of six hours or less, Message Pass is available at USD3.95. You can send and receive text messages on Wi-Fi using apps such as WhatsApp, iMessage, Facebook Messenger, LINE and WeChat.
How does inflight Wi-Fi work?
We connect to satellites to bring you the internet from 35,000 feet in the air while travelling at 900km/h. We might not be able to connect you if:
- We’re flying over the northern polar region, for example on some North America routes
- We’re “beam switching” between satellites
- Weather conditions are poor
- We are not at the minimum altitude to connect
Other ways to connect
When you are onboard, you can enable data roaming on your mobile device to send and receive SMS, as well as email and browse Internet. Roaming can be activated after take-off once the aircraft reaches 20,000 feet.
Please note the following:
- SMS and data roaming are not available in the United States
- SMS and data roaming are available on A350 aircraft only
Roaming charges will vary and may be applied directly by your local mobile service provider. Please contact your provider for charges.
Once the aircraft is at or above 10,000 feet, you can get internet access by selecting a roaming partner in the portal. You will need to log in to enjoy internet access during the flight. Currently, Telekom Roaming partner is available onboard.
Roaming charges will vary and may be applied directly by your roaming partner.
Stay safe, stay connected
The use of certain portable electronic devices is restricted inflight, as they may interfere with the aircraft systems. Find out which devices you can use on board, and at what point during the flight that it’s safe to do so.
Which electronic devices can I use during the flight?
The following can be used inflight, as well as during taxi, take-off, cruising, and landing.
- Smartphones and mobile phones
- Tablets
- eBooks
- Electronic games
- Music players
- Digital cameras
- Camcorders
- Calculators
- Electric shavers
- Breast pumps
- Digital thermometers
- Medical devices
Wi-Fi or Bluetooth-enabled devices should be switched off or set to flight mode for the duration of your flight.
On A350 flights, Wi-Fi and Bluetooth can be turned on while flight mode is in use. When the “No Mobile Sign” is off, airplane mode can be switched off.
The following can be used inflight, but must be switched off and stowed away for taxi, take-off and landing:
- Laptops
- Notebooks
- Portable DVD players
Please note that Wi-Fi or other connectivity capacities will need to be switched off inflight at all times.
Portable electronic devices that are prohibited for use at all times include:
- Personal appliances, such as air purifiers, smokeless cigarettes and electric massagers.
- Domestic appliances, such as power boards, humidifiers, heaters, electric blankets, hair dryers and electrical inverters/converters.
- Radios and transmitters, such as televisions, AM or FM or digital radios, walkie-talkies, amateur radio/transceivers, citizen band (CB) radios/scanners, and remote controlled devices/toys.
- Network and connecting devices, such as wireless Local Area Network (WLAN) devices.
USB multiport extender
Power board
Multiport cable
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