Price Promise

Price Promise - Promising you better value

With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on a South African travel agency website (in ZAR), simply lodge a price match claim with us within 24 hours from your purchase, and you'll get the fare difference refunded.

Price Promise

Request a claim

Our Price Promise applies to: 

  • Bookings made on  www.cathaypacific.com  that depart from South Africa and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres)
  • Claims that contain identical in: 
    • Cathay Pacific flight numbers (3 digit 'CX' flight numbers only)
    • Number and type of travellers, including the number of adults and children
    • Travel dates
    • Travel itinerary and routes
    • Cabin class , fare type (light,essential,flexible) and sub- class (O, Q, N etc..) 
    • Booking, fare and cancellation conditions (Fares purchased as a part of package , discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods is not eligible)
  • Bookings paid and ticketed in full in South African Rand with a difference of minimum ZAR2,00 and maximum ZAR1,500 per ticket.
  • With an itinerary only with flights operated by Cathay Pacific Airways that originate in Johannesburg
  • The competing fare is sold by a licensed travel agent in South Africa and is quoted in ZAR (without using currency converter)

How to make a claim ?

  1. The "Price Promise" only applies to bookings made on our website (www.cathaypacific.com/ZA ) that depart from South Africa and does not apply to bookings made via the Cathay Pacific mobile app and other Cathay Pacific channels (including call centres).
  2. The "Price Promise" only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased.
  3. The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
  4. The full screenshot must be unedited and taken within 24 hours but after you have completed your booking(s) on our website (www.cathaypacific.com/ZA). The claim will not be accepted if the timestamp on the screenshot is before you made your booking(s) on our website (www.cathaypacific.com/ZA). 
  5. A match in airfares will not be accepted in the following circumstances:
    • Lack of evidence (such as a screenshot of the fare difference is an example of evidence that may be provided) hence the claim cannot be verified.
    • Fare quotes from comparison sites
    • Claims that are logged after 24 hours from your Cathay Pacific booking.
    • Instances where the fares are lower due to an error made by the licensed travel agent in South Africa
    • Fares purchased as part of package holidays
    • Fares on a website that is not operated by the licensed travel agent in South Africa
    • Cancelled or refunded bookings made on our website
    • Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
    • Airfares discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods
    • Resubmitted claims or multiple claims for one booking
    • Airfares that include codeshare flights or flights operated by other airlines
  6. The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com
  7. The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.
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