Cathay BusinessHelp and support
  • Flights overview

    Latest fares and offers
    Discover the best faresStudent faresOnline booking bonus offer
    Book your flight
    Redeem with milesPay with Miles Plus CashStatus Points and Asia Miles calculatorWhere we flyFlight timetableTravel requirementsInspire your next journeyHold your fareDiscover the Greater Bay Area
    Manage your booking
    Online check-inManage bookingUpgrade your flight experienceBaggage informationLatest travel alertsCheck your flight statusDelays and cancellationsRebook and refund
    Flying with us
    Cabin classesInflight experienceLoungesAirport informationAircraft and fleetPassenger assistanceFly Greeneroneworld
  • Holidays overview

    Plan your trip
    Book with milesBook an experienceRent a carInspiration
    Latest offers
    Explore holiday packagesOther holiday partner offers
    Our expanded partnership with Marriott Bonvoy
    Our holiday partners
    Manage your trip
    Manage hotel and package bookingManage redemption booking
  • Shopping overview

    Cathay Shop
    New arrivalsHomeFood and wine Travel & SportsDeals & OffersInspiration
    Our shopping partners
    Online partners
    Spend with Miles Plus Cash at Cathay Shop
    Earn miles with our online shopping partners
  • Wellness overview

    Our wellness partnersInspiration
  • Dining overview

    Our restaurant partnersInspiration
  • Payment overview

    Banking and investmentOther payment partnersInspiration
  • Membership overview

    Cathay membership
    Status PointsEarn and spend Asia MilesStatus benefitsInspiration
    Member account
    My accountMembership summaryLatest transactionsManage milesBenefits and rewardsUpdate profileChange redemption group
    Sign up
    Earn and spend Asia Miles
    • Sign in / uponeworld
    Cathay Pacific
    Cathay BusinessHelp and support
    Price Promise

    Price Promise - Promising you better value

    With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on a UAE travel agency website (in AED), simply lodge a price match claim with us by midnight (UAE time) on the day of your purchase, and you'll get the fare difference refunded.

    Price Promise

    Request a claim(opens in a new window)
    icon
    1. Take an unedited full screenshot

    The unedited full screenshot must include:

    • Website address and company logo
    • Full itinerary with flight numbers
    • Breakdown of the cabin such as fare category (light,essential,flexible) and sub-class (O, Q, N etc..)
    • Total costs of the booking fees and charges
    • Breakdown of the fare and taxes
    • Timestamp, with date and time (same as the ticket issue date) clearly visible
    icon
    2 . Complete and sumbit claim form

    Complete the claim form and submit by midnight of the same celendar day you purchased your ticket

    icon
    3. Assess your request

    You will be notified by email within 3-5 working days if our claim is successful or not

    icon
    4. Price Promise refund received

    If the claim is successfull, you will receive a refund in the price difference via the orgianl payment method to purchase the ticket

    Terms and conditions
    1. The "Price Promise" only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased.
    2. The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
    3. A match in airfares will not be accepted in the following circumstances:
      • Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified
      • Fare quotes from comparison sites
      • Instances where the fares are lower due to an error made by the licensed travel agent in UAE
      • Fares purchased as part of package holidays
      • Fares on a website that is not operated by the licensed travel agent in UAE
      • Cancelled or refunded bookings made on our website
      • Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
      • Airfares discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods
      • Resubmitted claims or multiple claims for one booking
      • Airfares that include codeshare flights or flights operated by other airlines
    4. The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com
    5. The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.
    Select language and location
    Close