Fare refund for visa rejection

Book with confidence

Explore the world with ease! For more information on applying an e-visa to Hong Kong, visit the Hong Kong Immigration Department website.
Click here to find out more

Cathay Pacific will offer full refunds for cases of visa rejection to provide you with the confidence to explore the world with ease. If you are planning to fly to a destination that requires an entry visa, you can now book with greater peace of mind. 

  • Refund fee waivers will be granted in the event of a visa rejection.
  • This applies to all Cathay Pacific tickets issued in Vietnam with itineraries originating from Vietnam.
  • Refund fee waivers will not apply to late visa applications or visa approvals that fall outside the typical processing timelines. In such cases, Cathay Pacific will assess the situation to determine the eligibility for a refund.
  • To be eligible for the refund fee waiver, tickets must be cancelled before flight departure.
  • Customers must submit supporting documents as proof of visa rejections. Cathay Pacific reserves the right of final decision on the eligibility of the refund fee waiver. Supporting documents will be kept for audit purposes only.
  • This applies to tickets issued on/after 1 May 2023.

How to apply for a refund fee waiver

  • If you have booked your ticket with a travel agent, please get in touch with your travel agent.
  • If you have booked your ticket on cathaypacific.com or via the phone with us, please follow the steps below.
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Contact us via WhatsApp or a call.
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Request to cancel ticket due to visa rejection.
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Submit supporting documents via email which will be provided to you by our Customer Care advisor.
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Upon successful review, your ticket will be cancelled. You will receive a refund to the credit/debit card used to purchase the ticket.

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