The "Price Promise" only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased.
The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
A match in airfares will not be accepted in the following circumstances:
- Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified
- Fare quotes from the website with lower fares
- Instances where the fares are lower due to an error made by the licensed travel agent in Japan (Registered with Japan Tourism Agency or the governor of prefectures where its main branch office is located)
- Fares purchased as part of package holidays
- Fares on a website that is not operated by the licensed travel agent in Japan (Registered with Japan Tourism Agency or the governor of prefectures where its main branch office is located)
- Fares on a website operated by Gotogate Japan K.K./Gotogate Japan K.K. (Gotogate)
- Cancelled or refunded bookings made on our website
- Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
- Airfares discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods
- Resubmitted claims or multiple claims for one booking
- Airfares that include codeshare flights or flights operated by other airlines
The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com/jp
The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.
In case of any discrepancy between English and Japanese, we adopt English as authentic text.