Price Promise

Cathay Business

Help and support

View details

Price Promise - Promising you better value

With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on a Japanese travel agency website (in Japanese yen), simply lodge a price match claim with us by midnight (Japan time) on the day of your purchase, and you'll get the fare difference refunded.

Request a claim

1. Take an unedited full screenshot

The unedited full screenshot must include:

Website address and company logo
Full itinerary with flight numbers
Breakdown of the cabin such as fare category (light,essential,flexible) and sub-class (O, Q, N etc..)
Total costs of the booking fees and charges
Breakdown of the fare and taxes
Timestamp, with date and time (same as the ticket issue date) clearly visible

2 . Complete and sumbit claim form

Complete the claim form and submit by midnight of the same celendar day you purchased your ticket

3. Assess your request

You will be notified by email within 3-5 working days if our claim is successful or not

4. Price Promise refund received

If the claim is successfull, you will receive a refund in the price difference via the orgianl payment method to purchase the ticket

Terms and conditions

The "Price Promise" only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased.
The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
A match in airfares will not be accepted in the following circumstances:
- Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified
- Fare quotes from the website with lower fares
- Instances where the fares are lower due to an error made by the licensed travel agent in Japan (Registered with Japan Tourism Agency or the governor of prefectures where its main branch office is located)
- Fares purchased as part of package holidays
- Fares on a website that is not operated by the licensed travel agent in Japan (Registered with Japan Tourism Agency or the governor of prefectures where its main branch office is located)
- Fares on a website operated by Gotogate Japan K.K./Gotogate Japan K.K. (Gotogate)
- Cancelled or refunded bookings made on our website
- Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
- Airfares discounted by use of promotional codes, cash-back from travel agency's own promotions, coupons, credits, loyalty, redemption or other non-cash methods
- Resubmitted claims or multiple claims for one booking
- Airfares that include codeshare flights or flights operated by other airlines
The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com/jp
The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.
In case of any discrepancy between English and Japanese, we adopt English as authentic text.

Select language and location

China – the Chinese Mainland, Hong Kong SAR, Macao SAR and Taiwan Region
Hong Kong SAR - English
Chinese Mainland (China) - English
Taiwan China - English
香港特別行政區 - 繁體中文
中国內地 - 简体中文
中國台灣 - 繁體中文

Africa
South Africa - English